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Frequently Asked Questions
Why name a star with us?
Do
I really get a star named after
me?
I noticed that other Star naming companies don't have a money back
guarantee, is this the same with
you?
I need a star naming package urgently, can you help?
Will I be able to see the Constellation?
When will my order ship?
Why are your prices so low?
Who gets a star named after them!?
Do you ship Internationally?
What if I make an error on the certificate?
How long will my order take with Priority shipping?
Can I Customize my Certificate?
What If I have any questions or concerns?
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Why name a star with us?
As you can see for our numerous awards and raving reviews (See
Recognition and
Testimonials)
you know that you are dealing
with a professional Gift
service. Unlike many gift sites
offering this service, we pride
ourselves on our outstanding
customer support, simply put -
if you’re not happy, we're not
happy. Our high quality product
has received so many outstanding
reviews and awards, not just
from media articles, but also
from our millions of customers
worldwide.
Unlike every other personalized gift company, we will do our best
to resolve any issues that you
may have, and in the unlikely
event you are simply not happy
with this magnificent gift, we
will offer a full refund, not
questions asked - a offer
unheard of from other personal
gift services.
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Do I
Really Get a Star Named After
Me?
Yes, your star will be officially named
with BuyTheStars.com and your
name stored in our star naming
database. Upon payment, a Star
will be designated to you with
an official BuyTheStars.com
certificate of ownership. You
will receive your certificate
with our official seal of
BuyTheStars.com authenticity. In
order for a star to be
officially recognized with our
site, the certificate needs to
contain the buythestars.com
official seal of authenticity,
otherwise it is not an official
buythestars.com star naming
document. Your star will named
in honor of the person whom you
dedicate it to and will be
registered forever with
buythestars.com. No other
company has the right to name
and register a star with
BuyTheStars.com. <back to
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I noticed that other Star naming
companies don't have a money
back guarantee, is this the same
with you?
Unlike other star naming companies we are so sure you will love
this gift that we do offer a
14 day money back guarantee.
If for any reason you’re simply
not happy with this gift,
contact us within 14 days of
your purchase. If we can't
resolve the issue, then we will
happily refund your money back -
no questions asked.
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I need a star naming package
urgently, can you help?
We do in fact offer a premium service that allows you to have your
package emailed to you within 12
hours. Simply drop us an email
at
support@buythestars.com
and let us know when you need
the package and we will get back
to you a.s.a.p - standard prices
for this service range from
$19.95 - $29.95 (depending on
the time allocated for us to
prepare the package. (price is
for 1 named star)
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Will I be able to see the
Constellation?
Most constellations are visible to the naked eye, although some do
require binoculars or a
telescope.
Whether or not you can view the
constellation also depends on
your location (From where
on the planet you are trying to
view the constellation). We will
use your shipping
location to pick out a
constellation that is viable
from your area. If however you
would
like the
constellation to be visible from
a different City, State, or
country please email us at
support@buythestars.com with your order number.
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When
will my order ship?
All orders received before 1pm will be shipped on the same day as
purchase except on non business
days. <back to top>
Why are
your prices so low?
We believe that everyone should have the chance to own this
magnificent gift. The high
quality of our product ensures
that you get a great service for
a low price that none of our
competitors can beat! We
guarantee that you won’t find
anywhere selling this special
gift for less than us! <back to top>
Who
gets a star named after them!?
All types of people, from all walks of life. Our customers include
Celebrities, Doctors,
Lawyers,
Teachers, Students, Parents,
Husbands, Wives, Friends,
couples....
We have a
100% satisfaction rate with all
of our packages and have had
many hundreds of compliments
on our customer service, low
cost and product presentation.
We pride ourselves in
delivering you a great product
at a low cost, making this
package available to everyone.
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Do you
ship Internationally?
We ship to almost any country in the world. All shipping is
Free, regardless of your
location.
Just select
your country in the shipping
form when making your order. <back to top>
What if
I make an error on the
certificate?
Please contact our customer service department and we will be glad
to re-issue you a new
certificate.
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How long will my order take with
Priority shipping?
We are offering all our packages free priority shipping. Shipping
will typically take 1-3 working
days,
depending on your location in
the U.S. Orders outside of the
U.S.A typically take 2-5 days,
again shipping is free.
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Can I
Customize my Certificate?
Please email us with your order number once you have ordered. We
can edit anything you
wish on the
certificate, including the date,
wording and include another name
on the certificate.
Email us at
support@buythestars.com with your order number.
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What If
I have any questions or
concerns?
Please contact our customer service department regarding your
question or concern.
Contact Us
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