| Answers
to your Questions : |
Why name a star with us?
As you can see for our numerous awards and raving reviews (See
our Awards and Recognition
Section) you know that you are dealing
with a professional Gift service. Unlike other gift sites
offering this service, we pride ourselves on our outstanding
customer support, simply put - if you’re not happy, we're not
happy. Our high quality product has received so many outstanding
reviews and awards, not just from media articles, but also from
our millions of customers worldwide.
Unlike every other personalized gift company, we will do our
best to resolve any issues that you may have, and in the
unlikely event you are simply not happy with this magnificent
gift, we will offer a full refund, not a question asked - a
offer unheard of from other personal gift services.
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Do I Really Get a Star Named After
Me?
Yes, your star
will be officially named with BuyTheStars.com and your name
stored in our star naming database. Upon payment, a Star will
be designated to you with an official BuyTheStars.com
certificate of ownership. You will receive your certificate
with our official seal of BuyTheStars.com authenticity. In order
for a star to be officially recognized with our site, the
certificate needs to contain the buythestars.com official seal
of authenticity, otherwise it is not an official buythestars.com
star naming document. Your star will named in honor of the
person whom you dedicate it to and will be registered forever
with buythestars.com. No other company has the right to name
and register a star with BuyTheStars.com.
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I noticed that other Star naming companies don't
have a money back guarantee, is this the same with you?
Unlike
other star naming companies we are so sure you will love this
gift that we do offer a 14 day money back guarantee. If
for any reason you’re simply not happy with this gift, contact
us within 14 days of your purchase. If we can't resolve the
issue, then we will happily refund your money back - no
questions asked.
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I need a star naming package urgently, can you
help?
We do in fact offer a premium service that allows you to have
your package emailed to you within 12 hours. Simply drop us an
email at
support@buythestars.com
and let us know when you need the package and we will get back
to you a.s.a.p - standard prices for this service range from
$19.95 - $29.95 (depending on the time allocated for us to
prepare the package. (price is for 1 named star)
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Will I be able to see the Constellation?
Most constellations are visible to the naked eye, although some
do require binoculars or a
telescope. Whether or not you can view the
constellation also depends on your location (From where on the
planet you are trying to view the constellation). We will use
your shipping location to pick out a constellation that is
viable from your area. If however you would
like the constellation to be visible from a
different City, State, or country please email us at
support@buythestars.com
with your order number or contact name.
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When will my order ship?
All orders received before 1pm will be shipped on the same day
as purchase except on non business days and holidays.
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Why are your prices so low?
We believe that everyone should have the chance to own this
magnificent gift. The high quality of our product ensures that
you get a great service for a low price that none of our
competitors can beat, and we even offer free Priority Shipping!
We guarantee that you won’t find anywhere selling this special
gift for less than us!
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Who gets a star named after
them!?
All types of people, from all walks of life. Our customers
include Celebrities, Doctors,
Lawyers, Teachers, Students, Parents,
Husbands, Wives, Friends, couples....
We have a 100% satisfaction rate with all of
our packages and have had many hundreds of compliments on our
customer service, low cost and product presentation. We pride
ourselves in delivering you a great product at a low cost,
making this package available to everyone.
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Do you ship Internationally?
We ship to any country in the world. All shipping is FREE,
regardless of your location!
Just select your country in the shipping form
when making your order.
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What if I make an error on
the certificate?
Please contact our customer service department and we will be
glad to re-issue you a new
certificate.
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How long will my order take with Priority shipping?
We are offering all our packages free priority shipping.
Shipping will typically take 1-3 working
days, depending on your location in the U.S.
Orders outside of the U.S.A typically take 2-5 days, again
shipping is free.
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Can I Customize my
Certificate?
Please email us with your order number once you have ordered. We
can edit anything you
wish on the certificate, including the date,
wording and include another name on the certificate. Email us at
support@buythestars.com
with your order number or contact information
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What If I have any
questions or concerns?
Please contact our customer service department regarding your
question or concern.
Contact Us
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